FAQ

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Frequently Asked Questions

The Village Company is an online retailer offering a curated selection of premium dry fruits, nuts, spices, snacks, dehydrated candies, desi items, and more. We are committed to providing high-quality products sourced with care.
We source our products from trusted suppliers and farmers, prioritizing quality and ethical sourcing practices. We strive to source locally whenever possible and also import select items to offer a diverse range.
Currently, The Village Company operates exclusively online. This allows us to offer a wider selection and better prices to our customers.
Simply browse our website, add the desired items to your cart, and proceed to checkout. You will be guided through the ordering process, including providing your shipping and payment information.
We accept major credit cards, debit cards, net banking, UPI, mobile wallets.
Shipping costs are calculated at checkout based on your location and the weight of your order. Delivery times vary depending on your location and the shipping method selected. You can find more details on our Shipping Policy.
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on the carrier’s website.
Please contact our customer support team within 24 Hours of receiving your order with photos/videos of the damaged/incorrect item. We will gladly assist you with a replacement or refund.
If you need to cancel or change your order, please contact us as soon as possible. We will do our best to accommodate your request, but we may not be able to make changes once the order has been processed for shipping.
We recommend storing dry fruits and nuts in airtight containers in a cool, dry place away from direct sunlight. Spices should be stored in airtight containers in a cool, dark place. Refer to specific product packaging for detailed storage instructions.
We ensure that all our products have sufficient shelf life. Best before/expiry dates are clearly printed on the product packaging.
Due to the nature of consumable goods, we generally do not accept returns unless the product is damaged, defective, or incorrectly shipped. Please refer to our Return Policy on Terms of Use page.
If you are eligible for a refund, please contact our customer support team. We will guide you through the refund process.
You can contact our customer support team via email on support@thevillagecompany.in or by phone at +91 9795973335.
We do offer wholesale orders. Send your query using Contact Us.