Shipping Policy
At The Village Company, we strive to provide you with a seamless shopping experience, including reliable and efficient shipping services. Here’s what you need to know about our shipping policy:
1. Order Processing Time
Processing Time: Orders are typically processed and shipped within 2 business days of payment confirmation, excluding weekends and holidays.
We offer standard and expedited shipping options for domestic orders within India (more than 29000 Pin codes). Delivery times vary depending on your location.
Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. Shipping information are also available at order details page. You can use this information to track the status of your order online.
Orders may be delivered within 4-7 days after successful order placement.
Shipping Restrictions: Some items may be subject to shipping restrictions or regulations due to their size, weight, or contents. We will notify you if any items in your order are ineligible for shipping or require special handling.
Shipping Address: Please ensure that your shipping address is accurate and complete to avoid any delays or delivery issues. We are not responsible for orders lost or delayed due to incorrect shipping information provided by the customer.
Product Pricing & Out-of-Stock
At The Village Company, we prioritize transparency, fairness, and customer satisfaction in our product pricing and availability policies. Below, we outline our approach to pricing and how we handle situations when items are out of stock:
1. Product Pricing
Transparent Pricing: We are committed to providing clear and upfront pricing for all our products. Our prices are displayed on our website and other sales channels, inclusive of any applicable taxes and fees.
Competitive Pricing: We strive to offer competitive prices for our products while maintaining high standards of quality and service. Our pricing reflects factors such as market conditions, supplier costs, and product demand.
Price Adjustments: Prices may fluctuate over time due to various factors, including changes in market conditions or promotional offers. We reserve the right to adjust prices without prior notice. However, any changes will not affect the price of orders already placed and confirmed.
Transparent Pricing: We are committed to providing clear and upfront pricing for all our products. Our prices are displayed on our website and other sales channels, inclusive of any applicable taxes and fees.
Competitive Pricing: We strive to offer competitive prices for our products while maintaining high standards of quality and service. Our pricing reflects factors such as market conditions, supplier costs, and product demand.
Price Adjustments: Prices may fluctuate over time due to various factors, including changes in market conditions or promotional offers. We reserve the right to adjust prices without prior notice. However, any changes will not affect the price of orders already placed and confirmed.
2. Out-of-Stock Situations
Inventory Management: While we make every effort to ensure sufficient stock levels of our products, occasionally, items may become temporarily unavailable due to high demand, supplier issues, or other unforeseen circumstances.
Notification: If a product you ordered is out of stock, we will promptly notify you of the situation via email or phone. We will provide you with options, such as waiting for the item to become available, choosing a substitute product (if available), or cancelling the order for a full refund.
Backorders: In some cases, we may offer the option to place a backorder for out-of-stock items. Backordered items will be shipped to you as soon as they become available, with an estimated delivery date provided at the time of purchase.
Price Protection: If you have placed an order for an item that later goes out of stock, we guarantee that you will not be charged a higher price for a substitute product if available. You will either pay the originally agreed-upon price or have the option to cancel the order for a full refund.
Cancellation & Refund Policy
At The Village Company, we understand that sometimes plans change. If you need to cancel your order, we’re here to help make the process as smooth as possible.
1. Order Cancellation
Before Shipping: If you wish to cancel your order before it has been shipped, please visit the order section and request for cancellation of your order. We’ll do our best to accommodate your request and provide a full refund.
After Shipping: Once your order has been shipped, we are unable to cancel it.
Return: We make sure to process your order after every possible quality check, therefore no room for any kind of return till date. Once return window available, you will be able to raise return request from order section.
2. How to Cancel
To cancel your order, please visit your order section and raise a cancellation request.
Eligibility:
Before Shipping -> Eligible for cancellation.
After Shipping -> Not eligible for cancellation.
3. Refunds
Refunds for cancelled orders will be issued to the original payment method within 3-5 business days of cancellation confirmation.
Contact Us
If you have any questions about these Terms, please contact us at:
M/s Appetometer Industries LLP, Haliya, Mirzapur, Uttar Pradesh – 231211
